Troubleshooting¶
Where can I find the logs¶
| Service | Log |
| MySQL/MariaDB | /var/lib/mysql/mysql-error.log or /var/log/mysqld.log |
| ftrack | /tmp/ftrack.log |
| supervisord | /tmp/supervisord.log |
| Event server | /tmp/ftrack_push.log |
| Thumbor | /tmp/ftrack_thumbor.log |
| other services | /tmp/ftrack_* |
Server lost power and MySQL wont start¶
If your MySQL database wont start after an accidental shut down, for example after a power failure, you should look at the MySQL log. If you see “Another MySQL daemon already running with the same unix socket” when trying to restart the database, you need to remove the existing socket.
Permission denied on attachments¶
If the attachments directory has the wrong permissions, you may be unable to download or upload attachments and thumbnails. You will see the issue in the ftrack log as well:
IOError: [Errno 13] Permission denied: u'/opt/ftrack_config/data/attachments/a/6/1/1/d850-4936-11e6-a61e-0026b94bafec'
To fix the issue, follow the instructions for restoring permissions.