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Troubleshooting

Where can I find the logs

Service Log
MySQL/MariaDB /var/lib/mysql/mysql-error.log or /var/log/mysqld.log
ftrack /tmp/ftrack.log
supervisord /tmp/supervisord.log
Event server /tmp/ftrack_push.log
Thumbor /tmp/ftrack_thumbor.log
other services /tmp/ftrack_*

Server lost power and MySQL wont start

If your MySQL database wont start after an accidental shut down, for example after a power failure, you should look at the MySQL log. If you see “Another MySQL daemon already running with the same unix socket” when trying to restart the database, you need to remove the existing socket.

Permission denied on attachments

If the attachments directory has the wrong permissions, you may be unable to download or upload attachments and thumbnails. You will see the issue in the ftrack log as well:

IOError: [Errno 13] Permission denied: u'/opt/ftrack_config/data/attachments/a/6/1/1/d850-4936-11e6-a61e-0026b94bafec'

To fix the issue, follow the instructions for restoring permissions.